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What 916kiss Does With Your Personal Information

When you open an account with us, you share certain personal details — and you deserve to know exactly how we handle them.

No data sold to third partiesAccount data encrypted at restYou can request your data anytimeTouch 'n Go eWallet, Boost, GrabPay payment data handled separatelyContact us to update or remove your details
916kiss What 916kiss Does With Your Personal Information
HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies and Account Security

Security is not an afterthought here. Every piece of personal data linked to your 916kiss account is handled with a consistent set of controls — from how your e-wallet payment references are stored through to how long we retain your login history. The four areas below cover what we do and why.

Data Encryption

Your account data is encrypted at rest and in transit. Payment references from Touch 'n Go eWallet, Boost and GrabPay transactions are stored in an isolated environment, separate from your login credentials.

Cookies and Session Tracking

We use cookies to keep your session active and to remember your account preferences. You can manage cookie settings through your browser, though disabling certain cookies may affect how the lobby loads on your device.

Data Retention

We keep your account and transaction records for as long as your account is active and for the period required to meet account verification obligations under applicable law. Closed accounts are retained for a limited period before deletion.

Your Rights Over Your Data

You can request a copy of the personal data we hold, ask us to correct inaccurate details, or ask for your account data to be removed.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access, correct or delete the personal information we hold for your account, reach out through any of the channels below. We aim to respond to all data-related requests within a reasonable timeframe. For account-specific queries — such as updating your registered phone number or reviewing your payment history — our live chat team can pull up your record directly.

Live Chat Open the chat widget on 916kiss to speak with a support agent about your account data, payment records or any privacy concern you have.
Email Send your data access or deletion request by email. Include your registered account name and the specific information you are asking about so we can locate your record.
Account Settings Some personal details — like your display name and contact number — can be updated directly from your account settings page without contacting support.

Privacy Policy Questions Answered

The questions below cover what our account holders ask most often about data, privacy and their rights. If something is not answered here, contact us directly via live chat or email.

We collect your name, email address, phone number and date of birth during registration. When you make a deposit, we also record the payment method used — such as Touch 'n Go eWallet, Boost or GrabPay — and the transaction reference.

We do not sell or share your personal data with unrelated third parties. Payment processors handling your Touch 'n Go eWallet, Boost or GrabPay transactions receive only the information needed to complete that specific transfer.

Contact us via live chat or email on 916kiss with your registered account name. We will confirm the request and provide the relevant data within a reasonable period, in line with applicable local requirements.

Yes. Submit a deletion request through live chat or email. Certain records — such as verified payment transactions — may need to be retained for the period required under local law before full deletion is possible.

We use cookies to keep your session running and to save your lobby preferences. You can turn off non-essential cookies in your browser settings, though some lobby features may not work as expected if you do.

Yes. Whether you are accessing the lobby from Subang Jaya or anywhere else in Malaysia, the same data handling standards apply to your account. Access to the platform is available where local law permits.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.